Terms & Conditions

Terms & Conditions 2018-05-26T16:10:27+00:00

1. TERMS & CONDITIONS

Silia’s Crochet undertakes the obligation to inform users of any amendments or any other changes on the appropriate page of the e-shop website. Silia’s Crochet reserves the right to update or unilaterally amend the present terms and conditions of the transactions made via the e-shop, in accordance with its needs and commonly accepted commercial practices.

Changes to terms and conditions do not apply to orders which are already in progress.

2. PRIVACY POLICY

This privacy statement demonstrates our commitment to ensure your right to privacy is protected. This statement outlines our practices for handling personal information. We comply with the principles of the General Data Protection Regulation when dealing with all data received from website visitors and our customers.

Transaction Privacy

It is understood that privacy shall be maintained. The same key principles governing standard transactions shall apply to e-commerce. All information transferred by the user/member to Silia’s Crochet. is confidential and Silia’s Crochet. has taken all necessary measures so that it is used to the extent necessary to provide services. Silia’s Crochet shall not disclose customer or transaction data, unless you have provided a written authorisation or if such is mandated by a court order or a decision by any other public authority. In case where Silia’s Crochet. uses third parties to support its systems, it shall make sure privacy is secured. You may request any data kept about you, as well as their correction in case you are able to establish the existence of an error. For your safety, you should also treat all information provided through the service as confidential and private and not proceed to their disclosure to third parties.

Transaction Safety

Silia’s Crochet acknowledges the significance of Your Personal Data Safety, as well as that of your online transactions and takes all necessary measures to ensure maximum security. All information related to personal data and transactions is safe and private. The Silia’s Crochet e-shop safety is achieved as follows: User ID to identify you, your e-mail and password are used, which, when entered, grant you access to your personal data in absolute safety. You have the option to change your Password and E-mail whenever you wish. The only person having access to your data is you through these codes and you are solely responsible for maintain secrecy and privacy against third parties. In case of loss or leak, you should promptly notify us, otherwise the Silia’s Crochet e-shop shall not be held liable for unauthorised use of the password. We recommend, for safety reasons, you regularly change your password and avoid using the same and easily detected codes (e.g. date of birth). Moreover, we recommend you use not only letters and numbers, but symbols as well to create a password. Payment using a visa card or PayPal is an absolutely safe payment method for our customers. Silia’s Crochet shall never become aware of your card or account information. To pay the order, you shall be redirected to the Alpha Bank website or PayPal website accordingly without any contact in any case with data and details of your credit/debit card. This information shall be transferred by you using encrypted connection to Alpha Bank or PayPal through their safe transaction systems.

Our Website
– What we collect

siliascrochet.com only collects data provided directly to us from visitors who have completed a registration Form:

When you complete a Contact form, we collect the following information:

Your email address
Your password

What we do with the information we gather

We require this information to identify the user that registers on our website.
Links to other websites

Our website may contain links to websites of interest. If you use these links to leave our site, you should note that we do not have any controls over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement.

IP Addresses

The IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to identify and communicate with each other. The IP addresses from which visitors appear to be logged can be logged for security of information technology and system diagnostics. This data can also be used in aggregated form to analyze the trends and performance of the site.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our Customer Data
– What we collect

siliascrochet.com only collects customer data provided directly to us. The personal data we hold on our system includes:

Your first and surname
Your address
Your email address
Your telephone number

What we do with the information we gather

We require your information to process your orders and manage your account
If you agree, we will email you updates on our products and services which we think may be of interest to you. You can stop receiving our marketing information at any time

Data security

We are committed to ensuring that your personal information is secure. We have physical, electronic and managerial procedures in place to safeguard and secure the information we collect on and offline.

We never sell, rent or exchange mailing lists containing your personal information to third parties without your consent or are required by law to do so.
We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files in line with legal requirements.

Third Party Partners

We only share data with partners that comply with the General Data Protection Regulation. (Law 2472/97)

Controlling your personal information

If you believe that any information we are holding on you is incorrect or incomplete, please contact us and we will correct any information found to be incorrect.

If you want to permanently delete your data from our database, please send your deletion request via email to info@siliascrochet.com

Any changes to this policy will be updated on this page. This policy was last updated on 26th May 2018.

3. SECURITY

The online store siliascrochet.com gives the highest priority to protection of your personal data and your online transactions and takes all necessary measures using the most modern and advanced methods to ensure maximum safekeeping. All information related to your personal details and transactions are secure and confidential. Security at the online store siliascrochet.com is achieved by the following means:

A. The online store siliascrochet.com uses SSL technology (Secure Sockets Layer). With this technology, any information you enter on our site is encrypted/encoded before it comes online, thus protecting personal information during transmission. Furthermore, all information sent using SSL are protected by a mechanism that automatically checks whether data has been changed in transit.

Encryption is basically a means for encoding information until it reaches the recipient, who will be able to decode it using the appropriate key.

B. Additional personal security is provided by the user name and password you provide when you register with siliascrochet.com. This way, on each occasion your access to your personal details is kept absolutely secure.

When you are placing your order, once you have logged in using your username and your password to the siliascrochet.com online store, communication between your computer and our systems are protected by 128-bit encryption. That is, every time you send information to the system, your browser encrypts it first using a 128-bit key, and then sends the data to the system.

4. RETURN & CANCELLATION POLICY

Should you change your mind, you can return your items to us:

  • Items must be returned within 7 days of delivery for Greek customers.
  • Items must be returned within 14 days of delivery for foreign customers.
  • Items must be unworn and unwashed.
  • We don’t refund money.
  • You must exchange the item with other within 10 days.
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